JACK MILLER | 292 Wellness Ep 029

Jack Miller on Leadership, Culture, and Hospitality Excellence

From bankruptcy to brilliance.

In our latest episode of 292 Wellness, we sit down with Jack Miller, Regional Vice President & General Manager of the Fairmont Scottsdale Princess, for a masterclass in leadership, culture, and what it truly takes to transform an organization.

When Jack arrived, the Princess was on the brink of collapse. Today, it’s the top-performing Fairmont in Accor’s global portfolio. The transformation wasn’t about operational tweaks; it was about rebuilding culture from the ground up.

Jack shares how he cultivated a team that takes ownership, accountability, and pride in every detail. How he instilled values that outlast trends. And why legacy isn’t built through authority, but through empowering the people around you to lead.

Whether you’re managing a team, building a company, or designing environments where people thrive, this conversation offers a blueprint for creating something that endures.

What we explore:

→ The principles that define great leadership

→ How to build culture that drives performance

→ Turning crisis into clarity and legacy

→ Why empowering people is the only strategy that lasts

This one will shift how you think about leadership.

Listen to the full episode here