JACK MILLER | 292 Wellness Ep 029

Jack Miller on Leadership, Culture, and Hospitality Excellence

In this episode of 292 Wellness, we sit down with Jack Miller, Regional Vice President & General Manager of the Fairmont Scottsdale Princess, for one of our most illuminating conversations on leadership and transformation.

When Jack took the helm at the Princess, the property teetered on the brink of bankruptcy. Today, it is the top-performing Fairmont in the global Accor portfolio—a remarkable turnaround fueled not by chance, but by culture, clarity, and unwavering standards.

In this episode, Jack shares:

An unconventional career path – From his early beginnings in hospitality to leading one of North America’s most iconic resorts.

Leadership principles that drive results – Insights on accountability, operational excellence, and cultivating teams who take pride in every detail.

Turning crisis into culture – The pivotal decisions, core values, and mindset shifts that transformed the Princess into a world-class property.

Hospitality as service – How empowering people, not processes, builds lasting guest loyalty.

Advice for leaders and builders – Timeless lessons on vision, courage, and creating high-performance environments.

Whether you’re a hotelier, entrepreneur, designer, or simply curious about what it takes to lead with purpose, this episode offers rare insight into building excellence at scale.